Good communicators take care to get their message across so it is received as it is intended by using a communication skill called metacommunication. As a result they have more influence and receive more cooperation. It is critical to metacommunicate when you want to...
Conflict Resolution
When you communicate (verbal or written) there are always two messages: Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every time you communicate verbally or non-verbally you are sending a message about...
Planning a Difficult Conversation
Set the scene. Think about the time and place and how you will involve the other person. Agree on an approach. Step One Purpose. Describe the outcome you want or your purpose in the conversation. Step Two Map the difference. Create a values map. Describe the...
To Understand Others
Tip 1: Understand the values that are operating in any situation. From our past experience we develop a set of ‘rules’ or values by which we live our lives. Values are derived from: social and cultural influences family values, traditions and history history – recent...