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By Diana Jones and Cher Williscroft Rumi, the 12th Century Persian poet and Sufi master said: “ Out beyond the ideas of right-doing and wrong‑doing, there is a field. I will meet you there. It's the world full of things to talk about. ” There is no difference...

Some time soon you're bound to have someone say something to you that completely floors you, and you don’t have any idea how to respond in the moment. Whatever you do, don’t react by saying whatever’s on your mind! Here’s a technique that anyone can learn. Buy...

Recently I’ve been working with a lot of people who have to make presentations to small or large groups.  I noticed they use a lot of sentences and don’t pause to ascertain how their message is landing with their audience. In a meeting I observed Julie speaking for...

Let me recap some important principles of having a courageous collegial conversation: ~   Always make sure the person you want to have a conversation with is ready to receive your communication before you launch into the details. Start with a opening sentence that has...

Everyone I have met wants to know how to stay calm when others around them are losing their cool. Today I had a situation where I lost my composure. A colleague, George, made an off-the-cuff ‘joking’ comment to me, in front of others, that immediately triggered me...

Why metacommunication is important When you approach another person for a conversation or a request it is important that you prepare your listener to receive your message.  Metacommunication is the words you use to warm up your listener to the thing you want to...

Notice your reactive triggers Notice and become aware if you are triggered and reactive.  It is important to know which part of your brain is doing the processing. We can only be in one part of our brain at a time. Take great care to notice which part of your brain is...

Every message has two levels When you communicate (verbal or written) there are always two messages: The relationship message and the content message Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every...

Conflict in the workplace is not uncommon, but it’s important to identify the source of conflict before making any interventions, says Cher Williscroft. Here she gives some practical advice on dealing with interpersonal work conflict.Click here to read the article

What do I do when I get caught between two people who won’t talk to each other? My client found herself in a situation where a friend or colleague complained to her about someone who has upset them. For whatever reason, her colleague would not speak directly to the...