Mediation and Facilitated Meetings

Conflict Resolution

Cher Williscroft has twenty five years experience as a mediator. Her reputation is based on successful mediations and so her approach has four stages.

Stage One: Meet with the client who has an overview. This is often the person who is responsible for the outcome or who is paying my fee (the client).

  • We will discuss the whole history of the situation and then discuss possible next steps, including what outcomes you want from the process, going forward, with a time frame.  This normally takes a minimum of 1.5 hours.  If agreed we identify the key players for me to interview and move to stage 2.

Stage Two: Initial meeting with parties individually and any other key players.

  • Through discussing the situation with the key players one to one, I will get an overview of the situation and find out the history, the issues, and get a perspective from different points of view. I will be fully briefed on what you the client, the key players and the parties want out of this process going forward. This is also a chance to identify things that are in each party’s control to improve working relationships for the future. We will discuss the various options for resolution including the possibility of a facilitated meeting or mediation. This stage produces positive changes simply by bringing the issues out in the open and Taking actions now to improve relationships.

Stage Three: I write draft recommendations, and discuss these with the client and after that with the parties, to make sure that they will agree to my recommendations.

  • I will let you, the client, know the options for resolution, and give you my recommendations, including the cost of these.  We will discuss these and agree on the best way forward.  The solutions may include a facilitated meeting or mediation.  I reserve the right not to go ahead with mediation, if in my assessment, the situation is not resolvable with mediation, or if mediation is not in the best interests of the organisation, or if I see better ways forward.  I may recommend a different solutions such as the manager taking a proactive role in managing the performance of one or both of the parties, communicating effectively, joining a communication coaching programme, or attending a training workshop such as Courageous Conversations.
  • After this meeting, I will finalise my recommendations and send these to you. These will be confidential to you, the client, written without prejudice.  They contain sensitive information and are not to be forwarded to the parties.
  • If you decide to go ahead with my recommendations, you sign the last page of the recommendations and email it back to me. We then decide on how to communicate the decisions to the parties and get their agreement to participate in the actions agreed. Finally we can agree on a start date.  Alternatively you may decide that you don’t want to take this any further and I will only charge you for the hours I have worked so far.

Cher Williscroft

Stage Four: I now go ahead with the agreed recommendations.



Clients often continue with 1 to 1 mentoring to help them through difficult patches as they make changes in their leadership style or make changes in the workplace culture.

Feel free to call and discuss this process by contacting me on 03 545 2567 or 027 2266408.