Communication Question?

By Cher on

Communication Question?  What do I do when I get caught between two people who won’t talk to each other? My client found herself in a situation where a friend or colleague complained to her about someone who has upset them. For whatever reason, her colleague would not speak directly to the person who had offended or hurt them and instead wanted to complain to my client. My client was inadvertently being …

Conflict Resolution Tips for October 2013

By Cher on

Conflict Resolution tips for October 2013 Metacommunication Good communicators take care to get their message across so it is received as it is intended by using a communication skill called metacommunication. As a result they have more influence and receive more cooperation. It is critical to metacommunicate when you want to successfully discuss something tricky …

Conflict Resolution

By Cher on

When you communicate (verbal or written) there are always two messages: Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every time you communicate verbally or non-verbally you are sending a message about what you think about this person (relationship message) as well …

Planning a difficult conversation

By Cher on

Set the scene. Think about the time and place and how you will involve the other person.  Agree on an approach.   Step One Purpose. Describe the outcome you want or your purpose in the  conversation.   Step Two Map the difference. Create a  values map. Describe the problem as a difference of values.  Map …

To understand others

By Cher on

Tip 1: Understand the values that are operating in any situation. From our past experience we develop a set of ‘rules’ or values by which we live our lives. Values are derived from: social and cultural influences family values, traditions and history history – recent or distant ideas about life generated from your experiences good …