Conflict Resolution

By Cher on

When you communicate (verbal or written) there are always two messages: Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every time you communicate verbally or non-verbally you are sending a message about what you think about this person (relationship message) as well …

To understand others

By Cher on

Tip 1: Understand the values that are operating in any situation. From our past experience we develop a set of ‘rules’ or values by which we live our lives. Values are derived from: social and cultural influences family values, traditions and history history – recent or distant ideas about life generated from your experiences good …