Important principles of having a courageous collegial conversation

By Cher on

Let me recap some important principles of having a courageous collegial conversation:   ~   Always make sure the person you want to have a conversation with is ready to receive your communication before you launch into the details. Start with a opening sentence that has a purpose that includes the two of you having a better relationship e.g. “Let’s …

How to stay calm when others around you are losing their cool

By Cher on

Everyone I have met wants to know how to stay calm when others around them are losing their cool. Today I had a situation where I lost my composure. A colleague, George, made an off-the-cuff ‘joking’ comment to me, in front of others, that immediately triggered me into a reaction, because I felt humiliated and …

Communicating calmly and reducing defensiveness

By Cher on

Notice your reactive triggers Notice and become aware if you are triggered and reactive.  It is important to know which part of your brain is doing the processing. We can only be in one part of our brain at a time. Take great care to notice which part of your brain is firing up.   …

Metacommunication

By Cher on

Why metacommunication is important When you approach another person for a conversation or a request it is important that you prepare your listener to receive your message.  Metacommunication is the words you use to warm up your listener to the thing you want to communicate.  It is a communication about the conversations that will follow. …

Relationship and Content Messages

By Cher on

Every message has two levels When you communicate (verbal or written) there are always two messages: The relationship message and the content message Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every time you communicate verbally or non-verbally you are sending a …

Conflicting Interests

By Cher on

Conflict in the workplace is not uncommon, but it’s important to identify the source of conflict before making any interventions, says Cher Williscroft. Here she gives some practical advice on dealing with interpersonal work conflict.  

Communication Question?

By Cher on

Communication Question?  What do I do when I get caught between two people who won’t talk to each other? My client found herself in a situation where a friend or colleague complained to her about someone who has upset them. For whatever reason, her colleague would not speak directly to the person who had offended or hurt them and instead wanted to complain to my client. My client was inadvertently being …

Conflict Resolution Tips for October 2013

By Cher on

Conflict Resolution tips for October 2013 Metacommunication Good communicators take care to get their message across so it is received as it is intended by using a communication skill called metacommunication. As a result they have more influence and receive more cooperation. It is critical to metacommunicate when you want to successfully discuss something tricky …

Conflict Resolution

By Cher on

When you communicate (verbal or written) there are always two messages: Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every time you communicate verbally or non-verbally you are sending a message about what you think about this person (relationship message) as well …