Communicating calmly and reducing defensiveness

By Cher on

Notice your reactive triggers Notice and become aware if you are triggered and reactive.  It is important to know which part of your brain is doing the processing. We can only be in one part of our brain at a time. Take great care to notice which part of your brain is firing up.   …

Metacommunication

By Cher on

Why metacommunication is important When you approach another person for a conversation or a request it is important that you prepare your listener to receive your message.  Metacommunication is the words you use to warm up your listener to the thing you want to communicate.  It is a communication about the conversations that will follow. …

Relationship and Content Messages

By Cher on

Every message has two levels When you communicate (verbal or written) there are always two messages: The relationship message and the content message Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every time you communicate verbally or non-verbally you are sending a …